I am using Vista, Windows Mail and IE9.
In the Device Manager --Network adapters-- I have the yellow triange showing on Microsoft 6 to 4 adapter #10 and #14 and #19 does this mean any thing relating to my problem??
What should I check??
Reply 1 : CAN NOT CONNECT TO MY INTERNET PROVIDER
...downloading the driver for your network adapters? It may be something as simple as installing the newest driver for the network device. Did the computer EVER connect correctly or did this just recently happen. Are you trying to connect through an ethernet/wired connection or a wireless connection? Unfortunately, you've not given us the make and model of the computer or any of the things you've already tried to fix the problem, and as such, it's tough to give effective advice.
If you haven't already performed this step, and because malware can cause such issues, please download the free removal tool on a separate computer, then install it on the problem machine. Once it's installed, then run the updater file I've listed below to get it current. Once that's done, run a full system scan to check for malware.
Malwarebytes Installer Download Link (Clicking on the links below will immediately start the download dialogue window.)
http://www.besttechie.net/tools/mbam-setup.exe
Malwarebytes Manual Updater link
http://data.mbamupdates.com/tools/mbam-rules.exe
Hope this helps.
Grif
If you haven't already performed this step, and because malware can cause such issues, please download the free removal tool on a separate computer, then install it on the problem machine. Once it's installed, then run the updater file I've listed below to get it current. Once that's done, run a full system scan to check for malware.
Malwarebytes Installer Download Link (Clicking on the links below will immediately start the download dialogue window.)
http://www.besttechie.net/tools/mbam-setup.exe
Malwarebytes Manual Updater link
http://data.mbamupdates.com/tools/mbam-rules.exe
Hope this helps.
Grif
Reply 2 : CAN NOT CONNECT TO MY INTERNET PROVIDER
Windows edition-Vista Home Premium-Service Pack 2
Gateway FX540B
Intel Core 2 Quad----Q6600@2.4GHZ--Memory 4GB-32 bit operating system
Noton Internet Security 2011----Malwarebytes Anti-Malware 1.5.1.1100----I have ran both since the problem occured
This problem just occured a week ago before the computer has work beautiful for the last 21/2years
This is a desktop connected thru an ethernet/wired connection with roadrunner
I don't know where to go to get the drivers for my network adapters
Gateway FX540B
Intel Core 2 Quad----Q6600@2.4GHZ--Memory 4GB-32 bit operating system
Noton Internet Security 2011----Malwarebytes Anti-Malware 1.5.1.1100----I have ran both since the problem occured
This problem just occured a week ago before the computer has work beautiful for the last 21/2years
This is a desktop connected thru an ethernet/wired connection with roadrunner
I don't know where to go to get the drivers for my network adapters
Reply 3 : CAN NOT CONNECT TO MY INTERNET PROVIDER
Since it's occurred on a wired connection, which are generally quite
reliable unless the ethernet card has failed, try downloading the
ethernet LAN driver from the Gateway link below.. (Download and install
the "LAN driver" by Realtek AND the "Chipset Driver" (it includes the ethernet driver), listed there and follow the steps to restart
the machine.)
http://support.gateway.com/us/en/product/default.aspx?tab=1&modelId=2664
See
if things work correctly now.. If they don't, then the next step would
be to open the case and see if the ethernet jack/card is embedded of the
motherboard or whether it's a separate card.. Either way, a new
ethernet card would be the best option for getting things running again.
Hope this helps.
Grif
reliable unless the ethernet card has failed, try downloading the
ethernet LAN driver from the Gateway link below.. (Download and install
the "LAN driver" by Realtek AND the "Chipset Driver" (it includes the ethernet driver), listed there and follow the steps to restart
the machine.)
http://support.gateway.com/us/en/product/default.aspx?tab=1&modelId=2664
See
if things work correctly now.. If they don't, then the next step would
be to open the case and see if the ethernet jack/card is embedded of the
motherboard or whether it's a separate card.. Either way, a new
ethernet card would be the best option for getting things running again.
Hope this helps.
Grif
Reply 4 : CAN NOT CONNECT TO MY INTERNET PROVIDER
The Network adapters still have the yellow triangle showing on Microsoft 6 to 4 adapter #10 and #14 and #19 does this mean any thing relating to my problem?? Should I delete them or does this spell disaster? I downloaded the driver from gateway that you suggested but how do I know if it is installed correctly or which one the computer is now using?
Reply 5 : CAN NOT CONNECT TO MY INTERNET PROVIDER
If the drivers had installed correctly, all the yellow exclamation marks would be gone.. Since they aren't gone, see if Windows can re-recognize the devices by uninstalling the device.. Open Device Manager, then RIGHT click on each of the yellow devices, choose "Uninstall" from the list. Uninstall each of the items, then restart the computer. If the adapter is still "alive", Windows will recognize it during the restart and should install the drivers required for it..
If this step doesn't fix the issue, then I'll suggest purchasing a new ethernet adapter and installing it. If you're not up to the task of installing an ethernet card (it's really not hard to do), you could ask a local computer shop to do it for you.
Hope this helps.
Grif
If this step doesn't fix the issue, then I'll suggest purchasing a new ethernet adapter and installing it. If you're not up to the task of installing an ethernet card (it's really not hard to do), you could ask a local computer shop to do it for you.
Hope this helps.
Grif
Reply 6 : CAN NOT CONNECT TO MY INTERNET PROVIDER
Thank you very much!!!! 
The device manager only shows the new drivers that we downloaded from Gateway. Everthing seems to be working fine.
Thank you for being so patience and giving such good details.
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