HP C5280 Photosmart All in One inkjet printer

I have a soon to be 3 year old HP C5280 Photosmart All-In-One inkjet printer which I have been very pleased with since I purchased it. My only complaint is I can't print on No. 6 envelopes or any other odd size envelopes like Hallmark greeting card envelopes, Christmas card envelopes, etc. I can print on No. 10, No. 11, and No 14 size envelopes but not on any of the ones I have mentioned previously above.

I can go to MS Word on my computer and create a custom sized envelope template equal to the dimensions of a No. 6 envelope but when I attempt to print on a No. 6 envelope my printer has something called HP image viewer and up pops an image of an envelope on a blue screen which looks nothing like a No. 6 envelope, instead it looks more like an 8" x 8" envelope.

I go ahead and insert one No. 6 envelope into the main paper tray of my printer, slide the guide bar over in place to keep the envelope in place then hit print. An error message soon appears saying print job cannot be completed due to mismatched paper size, hit cancel to stop print job and try again. I have a 13 year old HP Deskjet 895Cse inkjet printer which still works great and can run circles around my C5280 printer when it comes to doing print jobs. I can even print on USPS Certified Mail return receipt green cards using my HP Deskjet 895Cse inkjet printer but not on my Photosmart C5280.

I contacted HP tech support a few days ago, spoke to someone in India who wanted to charge me $20.00 to troubleshoot my problem since my printer was no longer under warranty, I told the tech no. The tech put me on hold to do some checking, came back on the phone after about 5 minutes and told me I could not print on No. 6 envelopes on my C5280 printer because it was not set up to allow me to print on No. 6 envelopes.

I didn't buy the tech's story but thanked him anyway. My feeling is this, if I can create a custom size envelope that matches the dimensions of a No 6 envelope on my computer why can't I print on a No. 6 envelope when I can print on larger envelopes like No. 10's, 11's and 14's? My Deskjet 895Cse can print on envelopes as small as 2.5" high x 3.5" wide, the size of envelopes you might see on a flower arrangement in a flower shop. Does anyone from HP monitor this forum because I'd like to know why I cannot print on No. 6 envelopes with my HP Photosmart C5280 inkjet printer.



Big Steve
04/15/11

Reply 1 : HP C5280 Photosmart All in One inkjet printer

By now you know that Word envelope printing has many issues. HP is not on the hook to fix Word's envelope glitches. I will not supply links about Microsoft's gaffes on Word envelopes but move directly to how I deal with this.

1. I don't use envelope options.
2. I put in on a normal sheet and then print it but supply the envelope instead.

This has worked for years and is only annoying to those that want envelope printing to work proper in Word.

Good luck trying to get all the players to fix it.
Bob

Reply 2 : HP C5280 Photosmart All in One inkjet printer

Bob I have been around but let me see if I understand what you're saying. Rather than go to envelopes to create a custom sized envelope you size a sheet of paper to match the size of the envelope, insert your envelope in your paper tray then print? That's what I've always done, my printer has a slot to insert one envelope at a time but I don't use it, I always remove my inkjet paper from the main paper tray, then insert the envelope into the main paper tray, slide the guide bar over to hold the envelope in place, slide my paper tray back into place until it locks, then check my print review again to make sure the information on my envelope I'm about to print is correct then I hit print. That's the way it should always work. If I can't make it work I still have my 13 year old HP Deskjet 895Cse to use as a backup because I can definitely print No. 6 envelopes and even smaller ones on it. I drag it out every Christmas just so I can address the envelopes for all of my Christmas cards.

Reply 3 : HP C5280 Photosmart All in One inkjet printer

But gaffe after gaffe on Microsoft's part about the Envelope routine I had to find a way.

Doesn't the slot work if you get the text proper on the screen?

Reply 4 : HP C5280 Photosmart All in One inkjet printer

Only 4 posts in this thread and I'm being told no more replies, move to the front and start over? I could see 14 posts but only 4? I'm not too crazy about this new forum format. The old one was just fine, if it ain't broke, don't fix it. Why is it now I'm also having to enter my email and password everytime when I sign it even if I have checked remember login information?

Reply 5 : HP C5280 Photosmart All in One inkjet printer

Discussions are going on about it.

I hear "Top men are working on it."