Have wiped and reinstalled my 10" compaq netbook 110c-1120sa before selling it and it is fully updated with everything possible but it is plagued by a Quick Sync problem and my ISP has suggested removing Quick Sync from the machine as it keeps giving pop -ups saying "QS has a problem and has to close" etc.
ISP reckons it is causing the hardrive to make internet connections unreliable...?
Running XP Home.
Any suggestions please
Thanks
....
Reply 1 : Quick Sync pop ups
...and is it a necessary part of the workings on the computer?
If the "Quick Sync" referred to here is Intel's music and video editing/sharing program, then it's not a required program and one would ask what it's doing on a "netbook"? If that's the case, then uninstalling it shouldn't hurt a thing. Other editing/converting software should be available for the new owner, should they need it.
HP also has a "Quicksync" program. There are other tools which are available instead of this particular "sync" software for anyone that might need it.. I'll guess future owners of the netbook could also download the software from the HP website as well. It can be uninstalled from the Control Panel or by going to "c:SWSetupQuickSyncHpQuickSync.exe", then run the .exe file and choose "Remove".
Hope this helps.
Grif
If the "Quick Sync" referred to here is Intel's music and video editing/sharing program, then it's not a required program and one would ask what it's doing on a "netbook"? If that's the case, then uninstalling it shouldn't hurt a thing. Other editing/converting software should be available for the new owner, should they need it.
HP also has a "Quicksync" program. There are other tools which are available instead of this particular "sync" software for anyone that might need it.. I'll guess future owners of the netbook could also download the software from the HP website as well. It can be uninstalled from the Control Panel or by going to "c:SWSetupQuickSyncHpQuickSync.exe", then run the .exe file and choose "Remove".
Hope this helps.
Grif
Reply 2 : Quick Sync pop ups
When I have the "freedom & time" to do that tomorrow, I will try the HP answer. I am reasonably sure it is HP rather than Intel. Will update in due course. Much appreciated.
Lee
Lee
Reply 3 : Quick Sync pop ups
Sounds a bit strange but had to do this surrruptitiously as the wife doesnt want me to help new owner (long story) but have uninstalled via C/Panel. Couldnt bring it up on RUN as it appeared to be not installed properly, so it gave error message of "undefined"
Will have to return it to owner to see if it works better now and update as and when.
Thanks again.
Will have to return it to owner to see if it works better now and update as and when.
Thanks again.
Reply 4 : Quick Sync pop ups
Hello,
To explain in short, I have sold this Compaq netbook to a friend in December and unfortunately, she has had nothing but problems with it since. Mainly in terms of successfully connecting to the internet. Now apparently it is throwing up messages like Windows Diagnostic has detected that this PC contains both wired ethernet and wireless network adaptors.
Unfortunately, new owner is not experienced, so cannot deal with any issues that arise. If anyone could offer any advice on how I can advise her to deal with this I would be very grateful.
When I have been there, there seems to be a reliable TalkTalk connection to the master socket from which she also has a cordless phone off of an adaptor after the filter. There is a filter on the two other sockets upstairs also, with a cordless phone on one of them. Her home is less than half a mile from the exchange.
When using the TalkTalk Broadband Speed Test webpage has showed messages saying that there were (are?) problems at the exchange but I dont know if this is still relevant. Other Speed test websites have showed an acceptable BB speed being supplied.
Many thanks
To explain in short, I have sold this Compaq netbook to a friend in December and unfortunately, she has had nothing but problems with it since. Mainly in terms of successfully connecting to the internet. Now apparently it is throwing up messages like Windows Diagnostic has detected that this PC contains both wired ethernet and wireless network adaptors.
Unfortunately, new owner is not experienced, so cannot deal with any issues that arise. If anyone could offer any advice on how I can advise her to deal with this I would be very grateful.
When I have been there, there seems to be a reliable TalkTalk connection to the master socket from which she also has a cordless phone off of an adaptor after the filter. There is a filter on the two other sockets upstairs also, with a cordless phone on one of them. Her home is less than half a mile from the exchange.
When using the TalkTalk Broadband Speed Test webpage has showed messages saying that there were (are?) problems at the exchange but I dont know if this is still relevant. Other Speed test websites have showed an acceptable BB speed being supplied.
Many thanks
Reply 5 : Quick Sync pop ups
If the computer has both a wired connection and a wireless connection occuring at the same time, it will cause issues.. So, if the user is trying to connect through an ethernet cable, be sure to use the wireless icon in the lower right corner to find the "available wireless networks", then "disconnect" all wireless connections and make them manual so they don't attempt to connect "automatically".
If the user is attempting a wireless network connection, make sure all ethernet cables are unplugged.
Next, because you originally stated you had "wiped and reinstalled" the original computer with the new operating system, please visit the computer manufacturer's website and download, then reinstall all network adapter drivers again.. (Instead, you may want to visit the wireless and ethernet adapter manufacturer's websites and download their "newest" drivers for those devices..) Confirming the drivers are updated and working may also help with the connection problem.
And after that, on Windows XP, try running the WinsockXPFix tool to repair any damaged internet connection software. Here's that link:
http://www.majorgeeks.com/WinSock_XP_Fix_d4372.html
Hope this helps.
Grif
If the user is attempting a wireless network connection, make sure all ethernet cables are unplugged.
Next, because you originally stated you had "wiped and reinstalled" the original computer with the new operating system, please visit the computer manufacturer's website and download, then reinstall all network adapter drivers again.. (Instead, you may want to visit the wireless and ethernet adapter manufacturer's websites and download their "newest" drivers for those devices..) Confirming the drivers are updated and working may also help with the connection problem.
And after that, on Windows XP, try running the WinsockXPFix tool to repair any damaged internet connection software. Here's that link:
http://www.majorgeeks.com/WinSock_XP_Fix_d4372.html
Hope this helps.
Grif
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