Reply 1 : Lenovo customer support
It's really good, at least to me. I never had big issues with my Thinkpads (starting from A21). But minor issues such as not-functioning-well DVDrom were handled quickly (within a day), and the replacement part arrived within two days.
Reply 2 : Lenovo customer support
Hit or miss. I've called for support a total of 5 times and all experiences were slightly different. In general, Lenovo is one of the top companies when it comes Customer Service.
Reply 3 : Lenovo customer support
Hit or miss, as has been mentioned.
Ive had bad and Ive had good experience, and in my case its only one service center in whole country and the same people that Ive dealt with.
So it has more to do with what Lenovo has authorized IBM to cover under warranty and how to deal with warranty claims.
Ive had bad and Ive had good experience, and in my case its only one service center in whole country and the same people that Ive dealt with.
So it has more to do with what Lenovo has authorized IBM to cover under warranty and how to deal with warranty claims.
Reply 4 : Lenovo customer support
I have used Dell, Alienware, HP, Apple, and Lenovo.
Lenovo has the best support by far. The technicians are always knowledgeable and are almots always really friendly.
I had an issue with my machine and my ThinkPad was shipped to Lenovo, fixed, and recieved all within three days.
A+ in my opinion.
Lenovo has the best support by far. The technicians are always knowledgeable and are almots always really friendly.
I had an issue with my machine and my ThinkPad was shipped to Lenovo, fixed, and recieved all within three days.
A+ in my opinion.
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